This article provides a quick guide on how to effectively use the Search Box in Service Manager. The Search Box is a powerful tool that allows you to quickly find what you’re looking for.
Accessing the Search Box
The search area is not always visible — you can show or hide it at any time by pressing Ctrl + F.
This opens the filters panel for the current screen, allowing you to search and filter records within the section you’re viewing.
Most screens and tabs also include a simple Find box at the top. This lets you type in a keyword or reference and see matching results. Below the Find box, you’ll often see additional fields where you can filter by specific details relevant to that section — for example, by status, date, customer, or reference number.
Using the Search Box
Once the search area is displayed:
- Enter a keyword, name, or reference number into the Find box to see quick matches.
- Use the additional fields below to refine your search — for example, by selecting a specific status, date range, or customer.
- Click on a result to open that record.
Some modules also support partial matches, so you don’t always need the full name or reference.
What to do if the search returns no results
If no results are returned:
- Check your spelling and try again.
- Make sure the filters you’ve set aren’t too narrow — try clearing some fields or widening the date range.
- Use just part of a name or reference to broaden the search.
- If you still can’t find what you’re looking for, it may not exist in the system — check with a colleague or your administrator if needed.