After adding an agreement item to Service Manager, you might need to review its history to understand when and why any changes were made. For example, you might want to find out the reasons behind an increase in its price or quantity.
To view the history for an item, navigate to the Live Agreements tab under the CRM section.
Next, use the search filters to find the agreement with the items you want to view history for. Then, on the Items tab, select the item you wish to review, and click View History from the toolbar.
Here you will get a popup window of the items full history.
