The main window of Service Manager is split into different areas, with a Grid View or Detail View being displayed at the top and then related information for the currently selected record being displayed at the bottom. On the left-hand side of the screen there is also a Search Area which can be used to build complex searches.
We can have a more detailed look at our selected result by toggling the current screen to the Detail View.
Changing between the Grid View and Detail View can be done on almost every screen within Service Manager!
When clicked this button will switch to whichever view you aren’t currently using. For example, if you have the Grid View displayed when you click the toggle button it will change the screen to the Detail View and vice versa.
You can also change to the Grid View by pressing Ctrl + G on your keyboard and the Detail View by using Ctrl + D!